Refund policy

REFUNDS

Refunds are dealt with on a case-by-case basis.

photography maybe required for certain refunds. 

Complaints need to be made in 3 days of receipt of the flowers.

If the product is clearly unsatisfactory and doesn’t meet our 7 days freshness guarantee, then we will offer a refund or replacement.

It is the senders’ responsibility to inform the recipient that a gift is on the way.

We will endeavor to leave your flowers in a safe place, and if a safe place is found, then that is no longer our responsibility.

If we are unable to find a safe place, we will also attempt to deliver a second time; a refund is not applicable based on first delivery attempt failure. 

If a customer or recipient cannot be reached through no fault of our own, and we are unable to deliver because of non-contact, then we cannot issue a refund.  Remedy will be discretionary.

If the customer refuses the flowers, we cannot give refunds.

Refunds and resends are at our discretion, and we first need time to check with courier.  This may take 7 days.