Contact information

10. CUSTOMER CARE

10.1. We have a dedicated team working for all orders received via our website.

10.2. We are only open during office hours as indicated on our website:  samedayflowers.uk/contactus

10.3. Office hours are extended at peak periods.

10.4. Our team treat everyone equally with respect and expect to be treated same way in return.

10.5. Any abusive or threatening email will not be responded to and forwarded to appropriate authorities.

10.6. We reserve right to cancel an order if customer is being abusive or threatening.

 10.7. Any call will be terminated if the member of staff feels threatened or abused.